Customer loss due to slow response to network problems
In the fast-paced world of telecommunications, a slow response to network issues can lead to one of the most dreaded outcomes: losing customers. 📉 When network problems arise, limiting downtime is crucial. The longer it takes to identify and resolve an issue, the more frustrated your customers become. That frustration can quickly translate into a […]
Navigating the Challenges of Fiber Network SLAs
In the fast-paced world of telecommunications, maintaining Service Level Agreements (SLAs) is crucial. For companies like Eurofiber, the backbone of reliable service lies in the accuracy of their fiber optic network registration. Why? Because of what can happen if that registration is not precisely on the mark. Imagine a scenario where a network issue arises, […]
The hidden cost of inaccurate fiber-optic data
What happens when your fiber optic network data is not completely accurate? The hidden costs can be substantial for any network operator. Imagine knowing there’s a network outage, but not knowing precisely where the affected part of the network is located. Searching for it is time-consuming and costly, especially if a street needs to be […]
Speer IT Customer Satisfaction Survey 2023
Speer IT is pleased to share the results of our annual Customer Satisfaction Survey, which was once again conducted among our valued customers. This year, we’re delighted to report positive feedback across key areas such as product usage, application knowledge, communication, and our services. The infographic below provides a snapshot of last year’s results. We’re […]
How outdated asset management systems are hampering your growth
When network management is a big part of your business, outdated asset management methods can put real limits on growth. Using spreadsheets and multiple systems to register and manage a fiber optic network makes it difficult to get the kind of overview and detailed insights that are useful for analysis and planning. Then there is […]
Why accurate fiber data is crucial for your network.
Ensuring the accuracy of fiber optic network registration poses a significant challenge for network owners. To manage a network that is mostly under the ground as effectively as possible over the expected 30+ years of operation, your data needs to perfectly reflect the exact physical reality of every cable and every connection. Without sufficient consistency […]
Speer IT’s commitment to CO2 emissions reduction
Our journey to a sustainable future. At Speer IT, sustainability is not just a trend; it’s a core value that drives our operations and strategy. Understanding the importance of sustainability in today’s world, we’re dedicated to a CO2-conscious approach to business. Our mission is to continuously improve our emissions reduction policy and enhance employee awareness […]
Energy usage and hybrid working 2024
For this year’s edition, Speer IT has once again embarked on its annual exploration through a survey aimed at our team members, with a dual focus: the dynamics of working from home and the intricacies of home energy management. The survey dives into their practices concerning electricity and gas usage, the setup of their home […]
The ongoing evolution of technological developments on the Cocon Fiber Platform
As many know, for over 23 years, Speer IT has been committed to a future where asset management solutions play a crucial role in the effective sharing and utilisation of data. Our commitment to innovation and progress led to the creation of the Cocon Fiber Platform two years ago. In doing so, we laid a […]
The priceless value of working with a certified partner like D.R.A.W.
Fiber-optic deployment has experienced remarkable growth within Europe in recent years. The large amounts of network information that engineers have to process while deploying and maintaining these huge fiber-optic networks is no easy task, which is why it is essential to work with certified partners. Speer IT and Speerworks welcome D.R.A.W. as a reliable partner. […]
