The Service desk, or Technical Support as we like to call it, is the first point of contact for our Key Users and is therefore the face of Speer IT. It is important to us to remain very accessible not only by phone, but also digitally. During the past few months, we have been working hard to give our client portal ‘Speerpunt’ (Speerpoint) and the Help files a thorough facelift, and provide it with the latest technical options. It will soon be possible to follow the status of and communication about a ticket that has been created, in real-time and to receive notifications of all updates. In addition, a user wishing to create a ticket while typing, will be provided with possible solutions from our How-To pages and Help files in real-time. At this time, the new portal is in its pilot phase and available to a limited selection of Key Users. It will be opened to all Key Users very soon.