Speer IT Customer Satisfaction Survey 2023

Speer IT is pleased to share the results of our annual Customer Satisfaction Survey, which was once again conducted among our valued customers. This year, we’re delighted to report positive feedback across key areas such as product usage, application knowledge, communication, and our services.

The infographic below provides a snapshot of last year’s results. We’re proud to receive many positive responses from our Cocon and CTW users. However, we also recognize areas for improvement and are actively addressing these points.

Your feedback is crucial for us to continue meeting your expectations, and we’re thankful for the high participation rate in our survey. For those who provided their email addresses, we will be reaching out personally to discuss your feedback further.

Speerpunt – Support Portal Update:

Currently, 46,2% of our customers have not yet utilized our Speerpunt support portal. We aim to increase its usage in the coming year as it significantly enhances the support process for everyone involved. If you have any questions about the portal, please contact your account manager.

2023 Results:

We are once again proud of this year’s survey results and are excited to share them with you in the infographic below!

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