The reliability of any fiber optic telco network is never absolute. There will always be outages, some planned and some unplanned. What counts is how quickly the maintenance is done or the incident is resolved, and how little your customers are inconvenienced by all of it.
Extended downtime risks breaching your customer SLAs and damaging their trust, not to mention tarnishing your reputation. Anything that cripples your ability to have your network up and running again quickly and effectively after an outage is a huge liability to your business. Unreliable and outdated network information is exactly that.
Digital twinning
The first step toward reducing downtimes and ensuring your reputation for offering the best possible fiber network reliability is to have accurate, up-to-date and detailed information about every aspect of your network ready at your fingertips and available 24/7.
What you need is an exact digital twin of your fiber network. One that includes the details of every component and its exact location.
Your technicians need to be able to act fast when customers are inconvenienced. They need to know the precise location and status of your fiber network infrastructure, as well as the exact details required to do the job right the first time. This saves you a lot of unnecessary expense and your customers a lot of avoidable inconvenience. The right data can mean the difference between a rapid response and costly mistakes that cause further delays during a service outage.
More tips and info in our white paper
Our white paper on FTTH asset management delves deeper into how maintaining a precise digital twin of your fiber network is a reliable way of preventing these issues, along with other useful tips for how reliable data helps you maintain your competitive edge.
When it comes to network reliability, time is of the essence. Investing in the right tools and strategies to keep your data as current and accurate as possible is a smart way to reduce downtime and unnecessary expense. Your customer satisfaction depends on it!
